CREDIT/DEBIT CARD PAYMENTS

Order Online (using your credit/debit card): just click on the add to cart button and proceed to checkout. Our shopping cart and payment processing is securely administered by WorldPay, in conjunction with Fastcart.

IMPORTANT: When paying by credit/debit card, the invoice and delivery address MUST match the name and address at which the card is registered, otherwise the order will be rejected. This is a precaution against possible fraudulent use of credit/debit cards.

Prefer to pay by PayPal? Email your order requirements, and we will provide instructions for payment.
 


CHEQUE/POSTAL ORDER PAYMENTS (for UK customers only)

IF PAYING BY CHEQUE OR POSTAL ORDER, PLEASE DO NOT ADD ITEMS TO THE SHOPPING CART (the shopping cart only caters for credit/debit card payments). Click here to go to our order form page, print the form and complete your order and name/address/telephone details. The address on the form tells you where to send your order and cheque.

OR:

Just send us an e-mail, or telephone your requirements. We will respond quickly, telling you the total amount of your order, to whom the cheque or postal order should be made payable, and the address to send it to.

Our Telephone Number is: 0800 787 9045 (FREE PHONE)
office hours are:
9.00am to 7.30pm (Monday to Friday)
9.00am to 12.30pm (Saturday and Sunday)
If we are not available, just leave a message and we will call you back at the earliest opportunity.

Mail Address:
Comfy-Feet
P O Box 225
Telford
Shropshire
TF1 5ZT

Email Enquiries: sales@comfy-feet.co.uk
 

TERMS & CONDITIONS

GENERAL
None of the statements made on this page affect the consumer's statutory rights in matters of dispute

PRICES                                
All prices quoted are in GB Pounds and inclusive of UK tax.

DELIVERY
We despatch most orders within 4 days of receipt. In the event of delays occasioned by stock shortage, you will be informed at the time of placing your order.

CANCELLATION
Orders may be cancelled WITHIN 7 DAYS following receipt of the goods, and a full refund will be given.
The nature of the product, however, dictates that we are unable to accept return of any goods once they have been removed from their immediate packaging, unless proven to be damaged or faulty.

In the event of an order being cancelled prior to despatch, we exercise the right to levy a charge equivalent to the service fee charged by our credit card processing company. This currently equates to 4.5% of the chargeable order value. Where cancellation is occasioned by our failure to meet certain order requirements, whether in terms of our inability to meet the quality, price or delivery periods as stated elsewhere within these pages, the aforementioned cancellation charge will not apply.


RETURNS/BREAKAGES/SHORTAGES/NON DELIVERY
Any breakages or shortages must be notified within 3 days of receipt.  Damaged or incorrectly-supplied items will be replaced free of charge. Reports regarding non delivery of an order must be made in writing within 21 days of the date on which the order was placed.
 
RETURNS PROCEDURE
If you intend returning goods, you must first contact us by letter, telephone or email, stating the reason for wishing to return, and we will provide you with return instructions. Full contact details are provided on this page.

OWNERSHIP AND RISK
Risk of loss or damage to goods passes to customer at time of delivery.

All goods remain the property of Comfy-Feet until payment has been made in full, and cheques have been cleared.

REFUNDS
Refunds will be given at the discretion of the Company Management, but any decision made by the company will not affect your normal statutory rights in matters of dispute.

SUBSTITUTION
We reserve the right to substitute item/s of similar type, quality and price where the ordered item/s is currently out of stock.  This does not affect your normal statutory rights in matters of dispute.